Resolving Confirmation of Payee Issues and Errors

This guidance is only for IRIS Financials Version 7.0.2223 or later. If using version 7.0.2103 or earlier, or Version 6, this feature is not available.

When checking the bank details for an account with the bank, if the details entered in IRIS Financials do not match the bank's record, a message with further information is displayed.

For bank details that do not match the bank's records, depending on what does not match, you must follow the instructions to complete the Confirmation of Payee process.

Bank Details that Partially Match

Bank details that partially match the bank's records, such as the account Title, display a warning that allow you to accept the details, or you cancel the check and leave the details unconfirmed with the bank.

Bank Details that Do Not Match

When the bank details entered do not match the bank's records, such as the Account number, an error message is displayed.

To reduce the risk of payments failing during a payment run, we recommend choosing to leave the details unconfirmed, and contacting the person who provided the details to check them.

If you have checked and confirmed the details are correct with the person who provided them, check the details with the bank again, and if the error continues to display you can override the validation if required.