Suspend or reactivate users
As an Administrator, you can suspend or reactivate a user easily, at any time. You might want to do this if a member of your practice has a long term absence, or if they leave the business.
Suspending a user revokes their access. They can't log in and can't access any part of the system until their access is reactivated. Suspending a user (rather than deleting) means their user data is preserved, which is important for audit purposes.
- On the menu bar, select the settings icon then under Admin, select Users.
- Locate the user you want to suspend or reactivate. On the same row, select Suspend or Unsuspend.