Staff Not Imported from SIMS

If your staff members are not pulled through from SIMS, you need to check the SIMS user linked to the KKS application (located on your server) has Personnel Officer permissions assigned to them within SIMS. They require this permission for the Staff report to automatically run and extract the data through.

  1. To check the SIMS user has the correct permissions assigned, log in to SIMS, select Focus > System Manager > System Manager 6.
  2. The SIMS System Manager Module window is displayed. Within the System Manager, select the Select a User Group drop-down list, then scroll down and select the Personnel Officer permission.
  3. Select Assign Users to the User Group.
  4. The Add Members to - Personnel Officer window is displayed. If the user has Personnel Officer permissions, they are displayed at the bottom of the list. If they are not displayed, scroll and select their name from the top list, then select Choose.
  5. The user has now been added to the bottom list, which means that now have Personnel Officer permissions. Select Update to save the changes.

The next time the MIS sync runs, the data is pulled through. For further assistance, log a support ticket (a Service Cloud account is required).

IRIS Reach also only extracts staff members with contact details marked as Home, even if they use a work email address.

  1. To check the staff members email address is set up correctly, log into SIMS, select Staff. The Browse screen is displayed.
  2. Enter the applicable staff members name via the fields displayed (i.e. Surname, Forename etc) > Search. Double-click the staff members record from the results displayed in the window.
  3. The Employee Details window is displayed for the applicable staff member. Select the 5 Contact Information section and their email address is displayed.
  4. Ensure the email address Location is set to Home, then select Save.
  5. If you need to change the Location. Select the email address, then select Open.
  6. From the Location drop-down list, select Home and then select OK. Remember to Save the changes.