What do I do when a student collects their order?
When a student or staff member collects their order, to deduct the cost of the order from their balance, it must be marked as collected.
- To find the order, select either the student's year and class, or Staff.
- Select their order, then Collected.
The status is automatically updated for orders marked as Collected and cannot be changed.
If an order was accidentally marked as Collected, a refund must be processed from the customer account.