Add Media Exporter Format Files

CUSTADMIN access only

To create the payment files that must be uploaded to the bank for BACS payment runs, the required file format used by the bank must be added to the Media Exporter.

If you do not have the format file required by your bank, our support team can provide the required file. To request it, log a support ticket (a Service Cloud account is required).

1. Go to Modules, then select Media Exporter.
2. Select Settings.
3. Select Manage Formats, then Add Format.
4. Find and open the required format file.
5. Save the added file.
6. If uploading format files for the first time, set where files created using Media Exporter are saved.

HSBC Bank File Format

If you bank with HSBC and added the HSBCNet Flu format file:

1. Go to Modules, then select Media Exporter.
2. Select Settings, then Additional Information.
3. From Format, select HSBCNet Flu.
4. Enter the Value for the following: 
   • Nominated Sort Code
   • Nominated Account Code
   • Originators Sort Code
   • Originators Account Code
5. Enter BACS in Save As.
6. To confirm the details, select the Save icon.
7. If uploading format files for the first time, set where files created using Media Exporter are saved.