Dealing with a Blank Screen on Step 3 of the Bank Statement Import

The nominals and ledgers used in this topic may be different to those in your chart of accounts.

If no data displays on step 3 of the Bank Statement Import, it means is that credit values on the bank statement are formatted in brackets which the system does not support (this will not be visible from the file itself).

The fix for this is to open the file and copy all of the data on it. Open a new Excel file, paste the data and save the file in CSV format and try the import again.

If the error persists, please email a copy of the CSV file to the Support Team.