Dispute Documents

The Disputed status should be applied to documents to move them to the hold database where: 

  • Authorisation is required but the document was posted on a standard version of the document
  • Document is still awaiting authorisation and must not be included on a payment run

  1. Go to Maintenance, then select Accounts.

  2. Select the required ledger.
  3. Find and select the required account, then LINKS.
  4. Select Details.

  1. Right-click the required document, then select Dispute.

    detail-enquiry-dispute.png

If required, add comments to explain why the payment status has been changed to D.

Did you know?
Documents with Disputed status are still displayed in reports.