Reject Payment Runs

A payment run must be rejected when:

  • All or some payments cannot be approved
  • The media file cannot be approved

  1. Go to Payments, then select Payment Run History.

  2. For Waiting for approval or Waiting for media approval runs, select the Cross icon.

    Cross icon displayed next to waiting for approval in state column 

  3. Confirm the rejection.

A new BACS, cheque, or other type of payment run must be created for payment runs that have been rejected because all or some of the payments were incorrect. To make the payments available for the new run, the Rejected run must be cancelled first.

If the payment run media has been rejected:

  1. Make the changes to the file or cheques.
  2. To send it for authorisation again, recreate the payment file or provide the cheques.