Cancel All Payments on a Payment Run
To make all the transactions from a payment run available for payment again, each payment document that was included must be cancelled.
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Go to Payments, then select Payment Run History.
- Select the required payment run.
- From VIEW DETAILS, select ALL DETAILS.
- For each required payment document:
- Right-click on the document line, then select Document Enquiry.
On the Document Enquiry, right-click on the document line, then select Cancel Payment.
If Cancel Payment is greyed out, the document is allocated and has Paid status. To continue cancelling the payment, remove the allocation. Documents that do not have Cancel Payment displayed do not require a cancelled document to be posted in IRIS Financials.
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The IRIS Financials Reporting Services Browser displays the document submitted for cancellation message.
If the submitted cancellation message is not displayed, the payment has not been cancelled. To try again, close the accounts and enquiry screens, then start the cancel payment process again. Should cancelling the payment continue to be unsuccessful, log a support ticket (a Service Cloud account is required) with our support team.
- Allocate the cancelled document to the original payment document.
Cancelled BACS payments originally posted to the cashbook must have the value reduced from the balance on the
To check if the original payment was posted to the cashbook:
- On the cancelled document line (
- In the detail lines, if transactions are displayed against the 9430 nominal - Payment Run Clearing Account nominal, a journal must be posted to reduce the total value of the cancelled payments.
To reduce the cashbook balance:
- Post a journal for the following:
- The same Document Date and Document Period as the original payment.
- Debit the bank nominal for the total value of the cancelled payment.
- Credit the 9430 nominal - Payment Run Clearing Account nominal for the same amount.