Cancel Individual Payments

To make the transactions available for payment again, the payment document must be cancelled.

1. Go to Maintenance, then select Accounts.

2. Select the required ledger.
3. Find and select the required account, then LINKS.
4. Select Details.

5. For each required payment document:
   1. Right-click on the document line, then select Document Enquiry.

   2. On the Document Enquiry, right-click on the document line, then select Cancel Payment.

6. The IRIS Financials Reporting Services Browser displays the document submitted for cancellation message.

   If the submitted cancellation message is not displayed, the payment has not been cancelled. To try again, close the accounts and enquiry screens, then start the cancel payment process again. Should cancelling the payment continue to be unsuccessful, log a support ticket (a Service Cloud account is required) with our support team.

7. The cancelled document (XXBX), is automatically allocated to the cancelled document XXB1. If the document has not automatically allocated, Allocate the cancelled document to the original payment document.