Appendix 1 Troubleshooting
Errors when logging in to FasTrak Admin or FasTrak Client
You receive a Network Error when logging in:
- Ensure the FasTrak Server service is started by checking the Control tab in FasTrak Server Setup.
- In FasTrak Server Setup's Database tab, set FasTrak Server's log file to Level 2 or above and restart the service. Select View Log to check the log for any errors. Note that you should set the log level to L2 for normal use, as prolonged use of higher levels will generate high amounts of data.
Users not being updated from ID Manager
In FasTrak Server Setup:
- Ensure the Gateway service is started under the Control tab.
- Check that the IP/port and login details are correct for both the IRIS FasTrak and ID Manager connections under the Gateway tab.
In ID Manager:
-
Ensure users are enabled for the program by selecting users and navigating to Edit Person - Programs in ID Manager's people view.
Using IRIS FasTrak
There is no till view in FasTrak Admin
- Enable the till view by navigating to Maintenance - Admin Setup - Till. You can enable the normal till, the grab bag till, or both.
Need to enable or disable the Mark Present button in Client
-
Navigate to Maintenance - Client Setup - Registration. From here you can select pre-order registration (displays the button) or no registration (hides the button).
A login doesn't have access to a certain feature, or needs it's access removed
-
In FasTrak Admin, select the Login view. From here you can edit client logins to enable/disable access to certain client features.
When I log in to FasTrak Client, it exits immediately
-
The login you're using probably only has the Exit Application option enabled. Confirm this by navigating to the Login view and editing your login.