Trace/Error Logging for Gateway

FasTrak Server includes logging options for both the database and gateway services separately.

If you encounter any issues with your IRIS FasTrak implementation, it can be very useful to send a log along with any support request.

Logs are not turned on by default; this needs to be done manually, although it's recommended to leave logging at a low level (1 or 2) after installation, to catch any future issues.

Once logging is turned on, the application keeps a log of important events, appropriate to the level of logging that has been selected. There are 5 levels, with level 1 being the lowest level available (only logging serious errors), and level 5 being the highest (includes information included in levels 14 and other trivial information). It's recommended to leave logging at a low level unless you're attempting to track down a problem.

IRIS FasTrak logs will store up to 1MB of information at a time. Once this limit is reached, the log is archived, and a new log will be started.