Trace/Error Logging

If you encounter any issues with your IRIS FasTrak implementation, it can be very useful to send a log along with any support request.

Logs are not turned on by default; this needs to be done manually, although it's recommended to leave logging at a low level (1 or 2) after installation, to catch any future issues.

Once logging is turned on, the application keeps a log of important events, appropriate to the level of logging that has been selected. There are 5 levels, with level 1 being the lowest level available

(only logging serious errors), and level 5 being the highest (includes information included in levels 14 and other trivial information). It's recommended to leave logging at a low level unless you're attempting to track down a problem.

IRIS FasTrak logs will store up to 1MB of information at a time. Once this limit is reached, the log is archived, and a new log will be started.