Check Online Status for IRIS FasTrak Accounts
Please go into FasTrak Admin.
Open People.
Locate the account in question and check the online status of the account (very last column on the Right).
Online = Yes means that the account should be successfully linked, if they are missing a payment or there is any other query with the account then you may need to contact IRIS BioStore Support.
Online = No means the account is set offline and won't link with the payment provider. To set the record to start linking select the record and select the Set Online On button at the top of the screen:
Online = Linking The system can't link the matching ID with the payment provider. This could be due to the data either being missing or incorrect. It could also be due to other reasons such as a duplicate record on the payment provider. You will need to check the record in your payment provider and compare the linking field with the IRIS FasTrak record.
Online = Stage 1 if the record has not moved past this stage then there is conflicting information within IRIS FasTrak, possibly a duplicated account within the archived section of IRIS FasTrak. Has this person left and then returned to the school?
Online = Stage 2 This step will only show when IRIS FasTrak has received a matching transaction from the payment provider and is attempting to send confirmation back to the provider. If it is stuck on this step then you will need to contact IRIS BioStore support to investigate.
If you're still unable to resolve the issue with the account then you can raise a support request on the following link:
or by calling the support line on:
033 334 2406 and selecting option 1 for Technical Support.
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