Staff Not Getting Correct SVM Allowance

You need to check what the SVM allowance has been set to in FasTrak Admin. Go to the Maintenance page, followed by Settings and then Financial Setup. Choose the SVM Amount and set it it to the correct amount required. Note that any SVM deposits that have already been made will not be increased until the next Day End has been run.

If you wish to top up the accounts to the correct amount, select the People page and select the staff members whose accounts have the incorrect balance. Choose to Adjust Funds, select the Transaction Type as SVM Deposit and enter a description, for example SVM Adjustment. Now enter the amount required. You will now have topped-up SVM accounts.

If your system is configured to automatically deposit SVM amounts you may want to check that the staff members have the appropriate days selected for Automatic Deposits. Choose Adjust Account to see what has been selected for a staff member.