Reval Stopped Taking 10p Coins

There was an issue with an upgrade for the new £5 notes that stopped 10p coins working if the 5p coin was not selected in the Accepted coin list. To fix the issue you will need to re-enable the 5p coin acceptor.

Located on the PC that controls your Reval machines is a program called Reval Setup. Run this program and locate the top tab called Configuration. Select your Reval unit on the IdPoint Map and make sure that the Tick Boxes for 5p and 10p are ticked. Click Update and then Click Apply. At this point you will be asked to restart the IDReval Service. Click OK and navigate to the top tab called Control. Click Stop IDReval and wait until Start IDReval becomes active. Click Start IDReval and click OK.