Coins and Notes Stopped Being Accepted in Reval

This can happen if the revaluation unit (cash loader) believes that the number of coins in its box have reached the numeric limit. This can happen if they have not been turned off for cashing up in in FasTrak Admin. To clear the counters, open FasTrak Admin and select the Maintenance Page.

Click on the Reval Control button.

You will see a list of reval units. Select the Turn all off for cashing up button, there may be a short delay before the reval units update and pause.

You can now remove cash from the machines. Once completed select the Turn all on button to restart and reset the cash loaders. This should be part of your daily routine when running a Day End.