Set up text messaging
Text messages can grab people's attention in a way that an email sometimes doesn't. For practices it can therefore be a great way to contact a client when it's really important. Senta has an easy text message service built-in and you can use it to notify your clients about dates and deadlines.
Text messages in Senta come from a no-response number so your clients will not be able to respond them. These messages are a way to remind your clients of upcoming work and deadlines.
Enable the text messaging service
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Go to Settings > General Settings > Extras.
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Toggle on the Text messaging option.
Set up your sender name
Raise a support ticket to let us know what you would like your sender name to be. This can be a maximum of 11 characters, including upper case letters, lower case letters, numbers and spaces.
Sender names are not supported in the US, Canada, and Mexico
Enable the text messaging service outside the UK
A number of regions do not support sender IDs. Countries that don't support sender IDs are the following: American Samoa, Argentina, Bahamas, Belgium, Brazil, Cayman Islands, Canada, Chile, China, Colombia, Republic of Congo, Costa Rica, Dominican Republic, Ecuador, El Salvador, French Guiana, Guam, Guatemala, India, Kyrgyzstan, Malaysia, Mexico, Monaco, Nauru, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, South Africa, South Korea, Syria, Taiwan, Uruguay, United States, Venezuela, Yemen.
Any text messages sent from Senta will come from the standard phone number 18572548444. We recommend that you contact your clients when the text messaging service is first set up, to let them know that this is the number you will be texting them from.
If you are based in any of these countries, please contact the support team at support@senta.co, and we can set this up for you.