IRIS KashFlow is running slow

Step 1 – Clearing your temporary Internet files

This step usually solves 99% of any slow speed problems. Temporary internet files are files stored on your computer that help webpage’s you’ve previously visited load faster. Occasionally they can cause problems with websites loading. Follow the steps for the browser you are using.

Microsoft Edge

  1. Press Ctrl+Shift+Del to open the Clear browsing data window.

  2. From the drop-down list, select All time.

  3. Select Clear now to clear your temporary internet files.

  4. Close and reopen Edge for the changes to take effect.

 

Mozilla Firefox

  1. In FireFox, select the Open Menu (3 horizontal lined icon) button from the right of the menu bar.

  2. Select Options and select the Privacy tab.

  3. Select the Clear your recent history link.

  4. From the drop-down menu select Everything.

  5. Under Details, ensure the Cookies and Cache options are selected.

  6. Select Clear Now.

  7. Restart Firefox.

 

Google Chrome

  1. In Chrome, select the Customise and control Google Chrome icon (3 horizontal lined icon).

  2. From the list, select History.

  3. Select Clear Browsing Data.

  4. Select obliterate the following items from to the beginning of time.

  5. Select the check-boxes for Cached images and files and Cookies and other site and plug-in data.

  6. Select Clear browsing data.

  7. Restart Chrome.

 

Safari (on Mac)

  1. In Safari, select the cog wheel icon on the top-right menu bar.

  2. From the drop-down list, select Reset Safari.

  3. From the list, select Cache and Cookies.

  4. Select Reset.

  5. Exit and re-launch the Safari.

 

Step 2 – Trying another browser

To double check that it’s not a browser issue we always ask that you try and log in using a different internet browser. This way we can completely rule out anything to do with that. Two browsers that you can try are Mozilla Firefox and Google Chrome.

If you can’t replicate the problem on another Internet browser, the problem is probably local.

 

Step 3 – Testing your connection

A crucial thing to check with speed issues is your local Internet connection speed. To double check your line is OK click here to perform a line test.

During this test, the crucial things to look for are:

  • Packet loss – the higher the number of packets lost, the slower and more unreliable your speed will be.

  • Average Latency – the time in milliseconds it's taken for one bit of data to reach your computer and get send back. The higher the number here the slower your connection will be.

  • Jitter – the difference between the highest and lowest points of latency. This is a good measure of how stable and reliable your connection is; the higher the number the less stable your connection is.

If your results are coming back as high, then we suggest you speak to your internet service provider. They should be able to give you a bit more information and help you address and any connection problems. If your results look good then take a screen shot and move on to Step 5.

Step 4 – Getting your details and contacting support

If you’re still having trouble just drop the friendly folks at support an e-mail at support@kashflow.com and be sure to include the following details:

  1. Your username

  2. Copy and paste the details from http://www.supportdetails.com

  3. Confirmation that you’ve tried clearing your temporary internet files.

  4. Confirmation that the problem happens in another browser.

  5. A screenshot of your line test.

  6. What server you are on if possible. You can find this out by going to Settings > Advanced Settings > Scrolling all the way to the bottom and on the right-hand side looking for either Lisa 1 or Lisa 2.

  7. Any other relevant details such as when the problem started.