IRIS KashFlow is logging the user out

IRIS KashFlow has a security feature in place that automatically logs you out after one hour.

If you’re finding that IRIS KashFlow is logging you out too often this is probably because of cookies.

Cookies are small files that your internet browser saves to your computer. We use these files to track and authenticate that its really you who has logged.

Following the steps below usually resolves the problem in 99% of cases.

Step 1 – Clearing your temporary internet files

Clearing your temporary internet files solves the issue straight away in most cases. Temporary files like cookies, browser cache and others can cause various problems – one of our most common is persistent logging out after a few minutes. Just select your browser below for full instructions on clearing them. If you’re still having trouble after this, move on to step 2.

Microsoft Edge

  1. Press Ctrl+Shift+Del to open the Clear browsing data window.

  2. From the drop-down list, select All time.

  3. Select Clear now to clear your temporary internet files.

  4. Close and reopen Edge for the changes to take effect.

Mozilla Firefox

  1. In FireFox, from the menu bar, select Tools.

  2. Select Clear Recent History.

  3. Select Everything as the time range.

  4. Select Cookies and Cache.

  5. Select Clear Now.

  6. Restart FireFox.

Google Chrome

  1. In Chrome, select the little spanner / list icon on the far right of the address bar.

  2. From the list, select Settings.

  3. From the list of options, select Under the bonnet.

  4. Select Clear Browsing Data.

  5. Select the obliterate the following items from to the beginning of time.

  6. Select the Empty the cache, Delete Cookies and other plug-in data options.

  7. Select Clear browsing data.

  8. Restart Chrome.

Safari (on Mac)

  1. In Safari, from the menu bar, select Tools.

  2. From the drop-down menu, select Reset Safari.

  3. From the list, select Cache and Cookies.

  4. Select Reset.

  5. Exit and re-launch the Safari.

Step 2 – Trying another browser

To double check that it’s not a browser issue we always ask that you try and log in using a different internet browser. This way we can completely rule out anything to do with that. Two browsers that you can try are Mozilla Firefox and Google Chrome .

If you can’t replicate the problem on the other internet browser, then it's likely the problem is local to that. If you’re still having trouble even in the different browser, try moving on to step 3.

Step 3 – Getting your details and contacting support

If you’re still having trouble, email Support at support@kashflow.com and include the following details:

  • Your username

  • Copy and paste the details from http://www.thismachine.info

  • Confirmation that you’ve cleared your temporary internet files

  • Confirmation that the problem happens in another browser

  • What server you are on if possible. You can find this out by going to Settings > Advanced Settings > Scrolling all the way to the bottom and on the right-hand side looking for either STAN 1 or STAN 2.

  • Any other relevant details such as when the problem started and how often you seem to be getting logged out.