Can't open or view a PDF

There are a few reasons why you might not be able to view a PDF in IRIS KashFlow.

These can all be resolved fairly easily.

• You do not have Adobe Acrobat or Adobe Reader - to get Adobe Reader, click here and get it for free!

• You can’t view PDF’s when selecting Update & Preview in the invoice settings section of IRIS KashFlow - this is probably because you have no invoices set up yet; we use the last invoice to generate the preview. If you have no invoices set up simply create one to test with. You can delete it afterwards.

• You still can’t view PDF’s when selecting Update & Preview in the invoice settings section - if you're still unable to view PDF's then you are probably using Chrome. There is a known issue with Chrome and we are working on a fix for this. In the mean time you can either go to the sales screen and preview an invoice there or use a separate browser while setting up the design of your invoice.

• You can’t view an invoice when you click Print Invoice- go to Settings > Advanced Settings and select the PDF’s in New Window option. This will open the invoice in a new window and allow you to preview invoices.

If you are still having invoice problems, contact support, they will be able to assist further.