Deal with unpaid or bounced cheques
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If a customer pays by cheque, which later bounces, you will need to reflect this in the system by recording a refund. This adds a negative payment to the invoice, marking it as unpaid.
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Go to Sales > Sales invoices. Choose the required invoice from the list. The invoice is marked as paid by cheque to your clearing account.
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At the end of the invoice, select Refund then select Refund on IRIS KashFlow.
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Complete the form. The Date defaults to today's date and the amount being refunded defaults to the amount paid. Add a Note if required then select Refund.