Clearing temporary internet files

Temporary internet files are files stored on your computer that help webpage’s you’ve previously visited, load faster.

Occasionally they can cause issues which can make web pages display old data or pop up with errors.

In IRIS Elements Cashbook, this can mean new customers you’ve entered aren’t being displayed in your customer list, or your invoice PDFs aren’t showing an updated amount (or worse, won’t display at all!).

The solution involves a few clicks in your browser to delete these files; this is known as clearing your temporary internet files or clearing your 'cache'.

Below are step-by-step instructions on how to do this for browsers including Internet Explorer 9, Mozilla Firefox, Google Chrome and Safari.

Internet Explorer

  1. Select the ‘cog’ icon in the top right-hand corner.

  2. Select Internet Options.

  3. In the General tab you’ll see a section half way down labelled Browsing History.Select Delete...

  4. Tick the check boxes for Temporary Internet Files and Cookies.

  5. Select Delete.

  6. Restart Internet Explorer.

Mozilla Firefox

  1. Select Open Menu (3 horizontal lined icon) from the right of the menu bar.

  2. Select Options.

  3. Select the Privacy tab.

  4. Select the Clear your recent history link.

  5. From the drop-down menu, select Everything.

  6. Under Details, ensure Cookies and Cache are selected.

  7. Select Clear Now.

  8. Restart Firefox.

Google Chrome

  1. Select the Customise and control Google Chrome icon (3 horizontal lined icon)

  2. From the list, select History.

  3. Select Clear Browsing Data.

  4. Select ‘obliterate the following items from’ to ‘the beginning of time’

  5. Select the check-boxes for Cached images and files and Cookies and other site and plug-in data.

  6. Select Clear browsing data.

  7. Restart Chrome.

Safari (on Mac)

  1. Select the cog wheel icon on the top-right menu bar.

  2. From the drop-down menu, select Reset Safari.

  3. From the list, select Cache and Cookies.

  4. Select Reset.

  5. Exit and re-launch the Safari.

If you’re having trouble and need assistance, contact support at support@kashflow.com