Accessibility Statement for IRIS Elements Cashbook

This accessibility statement applies to the IRIS Elements Cashbook web app only. It does not apply to the IRIS Elements Cashbook website or any other IRIS product or website.

IRIS Elements Cashbook Accountancy's main accessibility characteristics

The application is currently being redesigned one page or feature at a time. This means you will sometimes find the visible layout and navigation will change between pages. Assistive technology users will also find some differences between pages. Where accessibility is different between the 'existing' and 'redesigned' pages, we'll try to make a note of it below.

The application does not contain animation or audio or video content and navigation is consistent and predictable. Browser zoom is supported (but text resizing is only partial). There are no images of text and all content and instructions are in plain text (although the phrasing of some instructions or messages can be difficult to understand for some users). The application is intended to be used with a desktop browser, although the visual layout is partially responsive. It is not intended to be used on small screens such as on mobile devices.

Screen reader (and similar assistive technology) users may find it difficult to use the application, because headings, links and form controls are often not identified well enough.


  • The way you navigate is different between existing style pages and new style pages.

  • The main header on new style pages may be difficult to use for some keyboard or assistive technology users.

Using a keyboard

  • You can navigate to some parts of the application using only a keyboard, but it is not recommended to rely on it.

  • Tab order is sometimes different to the visible order of focusable elements.

  • It can often be difficult to see which element has focus.

Page regions, headings and element types

  • Page regions and heading levels aren't always in the correct order.

Images, icons and charts

  • Some links or buttons with icons instead of visible labels do no have accessible text alternatives.

  • Charts usually do not have text or table-data alternatives available. However, they are mostly limited to dashboards, so impact may be small.


  • Colour contrasts are often below what's recommended.

  • There are no application settings to change the colour theme (dark theme, high contrast etc).

  • Device dark mode is not supported.

Text styling

  • User agent stylesheets can be used to change character spacing or line spacing (text should reflow; success depends on how you have things set up).

  • Using your browser's accessibility settings to increase or decrease the font size doesn't resize everything.

Language and messages

  • The application uses British English only, although this is not always identified to the browser.

  • Some system-generated instructions, error messages or labels are not written in plain English.

  • Error messages are not always announced to assistive technology users.

Animations and timing

  • There is little or no animation in the application.

Audio, video and external documents

  • There is no video or audio within the application.

  • Downloadable PDFs, created by the system, are not always accessible.

Browser zoom and responsiveness

  • Zoom up to 200% using your browser's zoom functions (WCAG 1.4.4 Resize text – Level AA).

  • The application is optimised for use on a desktop computer; it is not recommended to use on a mobile device.

Standards and regulations

We use Web Content Accessibility Guidelines (WCAG) version 2.1 (opens in new window) AA standard as a reference as we aim for minimum technical levels of accessibility. We know we have more work to do to meet this standard and are making progress.

We have used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) (opens in new window) to evaluate sample pages.

We are also working towards the principles of ISO/IEC 30071-1 (opens in new window) to help us improve and maintain accessibility.

Contact us with feedback or to report an accessibility problem

To help us send feedback to the right people, we have a customer support Service Desk department.

As an end-user, you can't normally contact the department directly. Instead, ask your manager or HR representative to find out who has responsibility for contacting us on your behalf.

Give them the following information to pass to us:

  • The type of device you were using (for example: iPhone 13, or Windows 10 desktop computer).

  • The web browser and any assistive technology or applications you were using.

  • The page, or pages where you found the problem.

  • A description of the problem.

  • Your contact details and the most accessible way to reach you, if you're happy for us to get in touch.

Updates to this accessibility statement

This statement was last updated on 23 January 2024.

For information about the latest improvements visit the [IRIS KashFlow What's New] page.

End of content.