Sales invoice timeline

This functionality is only available once you have switched to our new design.
Please read 'Take a look at our new design' for further details.

The invoice timeline helps you track and manage each step of invoicing your customers, from creation to payment. The timeline is displayed at the head of each invoice.

Time steps and statuses

• Created: When you Save a new invoice the Created step is updated with today's date.

  

• Sent: When you Email an invoice to your customer the Sent step is updated with today’s date.

   

  The status for sent emails may take a few minutes to update.
  

  Alternatively, Select Mark as sent from More actions to update the sent status.

  

• Viewed: When your customer opens the email the Viewed step is updated with the date viewed.

  

  Depending on the recipient's security tools, sent items can sometimes report as being viewed even when they haven't been, or conversely, may not appear as viewed despite having been seen by the recipient.

You can resend an invoice at any time by selecting Email. The Sent and Viewed statuses will only relate to the last sent email.

• Unpaid: The status applied to any invoice that is unpaid and within the payment terms timescale.

• Paid: The status applied to any invoice that is paid in full.

  

• Part Paid: The status applied to any invoice that is partially paid within the payment terms timescale.

  

• Overpaid: The status applied to any invoice that is overpaid.

  

• Overdue: The status applied to any invoice that has not been paid and has exceeded the payment terms timescale.

  

• Overdue - Part Paid: The status applied to any invoice that has been partially paid and has exceeded the payment terms timescale.

The full sales invoice timeline is only available on new invoices created on or after 22/08/2023