 |
 |
|
|
The first place to look for support is the web page www.iris.co.uk/support. Here we have KnowledgeBase articles, documentation and other useful resources.
You can also email us on support@iris.co.uk or call us on 0844 815 5551 option 4.
The support service we can offer for practice reporting is limited due to the potentially extensive nature of building customised reports using Excel and Report Builder 2.0.
Support is therefore limited to the following criteria:
Support to assist with problems connecting to the database. This can only apply when access to the IRIS programs is already possible and/or is limited to connectivity within the local network environment.
IRIS will provide support in accessing the views outlined in the Data Dictionary
IRIS will provide support in accessing the IRIS Practice Reporting Data Dictionary
IRIS will provide support to customers who have purchased an IRIS License agreement that includes support services.
The following are considered outside the scope of IRIS Customer Support:
Support cannot be provided to assist in connecting to the database using VPN or other remote tools.
The creation or maintenance of customised reports or templates.
Representatives of customers who do not hold a valid IRIS License Agreement including support services.
Assistance on how to use the products outside of the supplied product documentation.
Support any products or platforms that are deemed ‘end of life’ according to the IRIS Third Party Product Support Guide.
Assistance or troubleshooting of any problem on an older version of IRIS that cannot be reproduced on the current supported version.
The restoration of damaged files which are unrecoverable by a customers’ back-up.
The immediate fixing of complex data problems
(please see Product Enhancement policy Appendix 2 and Customer Data
Investigation Policy Appendix 3)