IRIS DOCS Frequently Asked Questions
Click the 
icon to see the answer:
How are new user added to IRIS DOCS?
Staff will need to be registered in order to use IRIS Docs, for more information
on how to add staff as registered users of IRIS Docs.
For more information click here.
Documents scanned using a network scanner
have not been received in the staff member’s in tray in IRIS DOCS
IRIS Docs scans every few minutes for documents which have been scanned
via a network scanner.
If the files have not reached the staff members intray after 10 minutes,
click here for more information.
When searching in IRIS DOCS, 0 search
results are returned
This can be due to one of two reasons:
No documents match the search criteria
The user does not have access to the filing cabinets in which documents
have been saved.
For more information click here.
How to install IRIS DOCS client on
a new workstation
For further information on installing the IRIS Docs client on a new workstation,
click here.
Email Assistant will not initialise
on all machines
The Invu ECM service is responsible for loading the IRIS Docs email assistant
on the clients outlook profile.
If all machines can not load this:
1. Connect onto the server which has IRIS Docs installed.
2. Click Start | Run
3. Type Services.msc
4. Restart invu ECM Service
5. Ask users to close/reopen Microsoft Outlook, the addin should now initialise.
